Spa Receptionist Job Summary
We are seeking a motivated and organized individual to fill the role of Spa Receptionist.
* Greet and welcome clients in a warm and professional manner.
* Answer phone calls and respond to inquiries regarding spa services, pricing, and availability.
* Schedule and confirm appointments using booking software.
* Check clients in and out, ensuring accurate billing and payment processing.
* Maintain a clean and organized reception area.
* Promote spa services, treatments, and retail products to clients.
The ideal candidate will possess strong communication, leadership, time management, and organizational skills.
Responsibilities include:
* Handling guest complaints or concerns promptly and professionally.
* Coordinating with therapists and other staff to ensure smooth operations.
* Maintaining client records and upholding client confidentiality at all times.
Benefits of working with us:
* Professional growth and development opportunities.
* Complimentary leisure centre membership.
* Exclusive employee rates for hotel stays.
* Health and wellbeing support.
* Insurance discounts.
* Free on-site parking.
* Meals provided on duty.
* Employee referral programme.
* Team social events.
* Flexible scheduling.
* Positive team culture.
* Recognition programmes.
Why choose us?
We foster a supportive, dynamic, and rewarding workplace within the hospitality industry.
Key requirements:
* Must be available weekends.
* Flexible with hours.
* Highly motivated with a positive attitude.
* Reception experience desirable.