Role Overview:
We are seeking a hands-on IT Infrastructure and Support Manager to lead and support our IT operations across four sites in Ireland and the UK. This role is ideal for a technically proficient leader with a strong background in infrastructure, cybersecurity, and end-user support within a manufacturing environment. You will manage a small team, oversee critical systems, and ensure high standards of service delivery, security, and compliance.
Key Responsibilities:
Leadership & Team Management
* Lead, mentor, and develop a team of 2 IT Infrastructure and Support Specialists.
* Foster a high-performance culture with a strong focus on service excellence.
* Act as a senior escalation point for complex technical issues.
Infrastructure & Systems Management
* Maintain and support a hybrid IT infrastructure including:
* Networking: Fortinet switches/firewalls/APs, Aruba & TP-Link switches, DrayTek firewalls, Ubiquiti APs
* Servers & Virtualization: Windows Server 2016, VMware, HPE SimpliVity
* Cloud & Identity: Microsoft Azure, Azure File Storage, Active Directory
* Endpoints: Windows 10/11, Raspberry Pi
* Security: Microsoft Defender, SentinelOne, Barracuda SKOUT, Fortinet Security Suite
* Access & Surveillance: Verkada CCTV and Access Control
* Collaboration: Microsoft Teams, Yealink Meeting Rooms
Cybersecurity & Compliance
* Champion cybersecurity best practices across all sites.
* Ensure compliance with NIS2, GDPR, and contribute to the journey towards ISO 27001 certification.
* Conduct regular risk assessments, vulnerability scans, and incident response drills.
Project & Vendor Management
* Lead infrastructure and security projects from planning to execution.
* Manage vendor relationships, contracts, and service level agreements.
* Oversee IT budgets, procurement, and cost optimization.
Operational Support
* Provide hands-on support including:
* Cable installation and hardware deployment (APs, CCTV, access controllers).
* System administration, patching, and monitoring.
* Asset management and lifecycle planning.
* Participate in the on-call rota and be available for out-of-hours support when required.
Required Skills & Experience:
* Proven experience in a similar hands-on IT infrastructure leadership role.
* Strong knowledge of networking, firewalls, virtualization, and cloud technologies.
* Demonstrated expertise in cybersecurity frameworks and tools.
* Experience in manufacturing or industrial environments is highly desirable.
* Excellent troubleshooting, documentation, and communication skills.
* Ability to manage multiple priorities and work independently across sites.
Desirable Certifications:
* Level 8 Degree in Computer Science, Information Technology, or a related field (or equivalent experience).
* Fortinet NSE certifications
* Microsoft Azure and Server certifications
* VMware VCP
* CompTIA Security+ / CISSP / CISM
* ITIL Foundation
* ISO 27001 Lead Implementer (or working towards)
Personal Attributes:
* High attention to detail and a drive for excellence.
* Strong leadership and mentoring capabilities.
* Willingness to travel and work flexibly.
Proactive, adaptable, and solution-oriented min