Do you have a passion for helping people and creating exceptional customer experiences? We're looking for an empathetic and proactiveCustomer Support Specialistto join our growing team In this role, you'll be the voice of our company—supporting customers, resolving issues, and ensuring every interaction reflects our dedication to quality and care.As a Customer Support Specialist, you'll handle customer inquiries, provide product guidance, and collaborate with internal teams to deliver seamless service. You'll play a key role in improving satisfaction and retention by ensuring customers feel heard, supported, and valued. This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in helping others succeed.What You'll Do:Respond to customer inquiries via email, chat, and phone in a timely, professional mannerTroubleshoot product or service issues and provide effective solutionsCollaborate with internal departments to resolve complex cases and enhance processesDocument customer feedback and identify opportunities for improvementMaintain accurate records using CRM systems (e.g., Zendesk, HubSpot, or Salesforce)Contribute to FAQs, help articles, and knowledge base contentEnsure customer satisfaction and uphold high-quality service standardsWhat We're Looking For:1–3 years of experience in customer support, client success, or a related fieldExcellent communication, problem-solving, and organizational skillsStrong empathy, patience, and ability to handle multiple inquiries simultaneouslyComfortable using CRM and ticketing tools in a tech-driven environmentTech-savvy, quick learner, and adaptable to new systems and processesFluency in English (additional languages are a plus)Why Join Us: Work with a diverse, global customer base in a collaborative team environment Professional growth and development opportunities through training and mentorship Be part of an innovative company that values customer-centric thinking Supportive culture focused on teamwork, transparency, and continuous improvement Competitive salary, flexible work options, and great benefitsIf you're ready todeliver world-class customer experiences and grow your career in a dynamic, supportive environment, we'd love to hear from you Apply now or reach out directly to learn more.