Job Title: Chief Operations Officer
Key Responsibilities:
* Develop and Implement Operational Strategies: Lead the development and implementation of operational plans and strategies to support delivery of business objectives.
* Evaluate and Improve Business Processes: Evaluate and improve existing operational business processes to optimize productivity and achieve commercial goals.
* Drive Performance Metrics: Drive performance metrics and standards across all customer delivery & fulfillment to ensure efficient and effective functioning.
* Manage Service Portfolio: Manage the performance of Service & Solutions portfolio of products, bundles and solutions that satisfies customer needs, grows gross margin and positions the organization as a successful supplier.
About You:
* Relevant Qualifications: Relevant third-level qualification in a related field.
* Operational Excellence: Strong operational excellence mindset and commitment to quality.
* Customer Focus: Customer-obsessed with a focus on execution.
* Strategic Thinking: Strategic and pragmatic thinker who is comfortable with taking risks.
* Team Leadership: Team player who takes responsibility for developing autonomy of their people.