A to Z Computersare seeking a motivatedLevel 1 Helpdesk Technicianto join our growing team in Kilkenny.This role is ideal for someone with a solid foundation in IT support who wants to develop further within a busy MSP environment. You'll be the first point of contact for clients, handling a wide variety of issues while learning from an experienced support team.Key Responsibilities:Provide first-line technical support via phone, email, and remote tools.Troubleshoot hardware, software, and operating system issues (Windows 10/11).Support and administer Microsoft 365 (Exchange, Teams, SharePoint, OneDrive).Log, track, and resolve support tickets in our PSA system.Document fixes and procedures in our documentation system (IT Glue).Assist with user setups, PC/Laptop installations, and general IT administration.Deliver excellent customer service and clear communication to clients daily.Skills & Experience:Essential :Strong knowledge of Microsoft 365.Hardware, software, and OS troubleshooting skills.Excellent communication and customer service focus.Fluent in written and spoken English.Desirable :Familiarity with PSA/ticketing platforms (Autotask, ConnectWise Manage, Halo, or similar).Experience with documentation systems (e.g. IT Glue).Previous MSP/helpdesk experience.Enthusiasm and willingness to learn and grow in the role are just as important as experience.What We Offer:Full-time, permanent role based in Kilkenny.A varied client base and exposure to a wide range of technologies.Ongoing training and career development within a supportive team.Opportunity to progress within a dynamic MSP environment.