Insight Global is seeking a Field Service Engineer to join a leading electronics organization in Kildare, Ireland, supporting their Defect Metrology team in a full-time capacity.
In this hands-on role, you'll work closely with senior engineers to install, troubleshoot, repair, and calibrate high-precision equipment—including defect inspection tools, microscopes, and laser systems—within a cleanroom environment.
You'll engage directly with customers to deliver both scheduled and emergency maintenance, optimize preventative service routines, and ensure peak performance of critical tools.
The position includes comprehensive technical training in the UK and US as well as travel to customer sites in the UK, offering a dynamic opportunity to grow your expertise in advanced metrology systems.
Additional responsibilities will include that the FSE provides the following customer support functions:
Supports all customer requirements including daily pass down
Meets availability requirements and improves PM efficiency
Timely and regular communication to the customer and TSG during issue troubleshooting and repairs
Supports technical escalations and utilizes problem-solving documentation to report on escalation activity.
On Call support
Attention to critical and chronic product issues
Responds to issues promptly with a defined resolution/action plan, due dates, and personal accountability
Provide proactive independent support, avoiding multiple requests from management
Completes all paperwork and admin functions ahead of deadlines per established guidelines
Must haves:
2 years' experience using test equipment such as digital volt meters, oscilloscopes, hand tools, and computers
Bachelor of Science degree in Electronics Engineer, Electrical Engineering, Physics, Mechanical or Chemistry (or other STEM related field) Or equivalent combination of education and experience, such as military or semiconductor industry experience.
Previous industry/product/education related experience:
Patterned and/or un-patterned brightfield/darkfield optical defect review systems experience
Optics and alignments, Lasers, Mechanical Systems, Robotics, Advanced Calibration Techniques, Electronics, Software
Possess a valid driving license for occasional travel (less than 20% of domestic and international travel required).
Excellent written and verbal communication skills – talking to tool owners
Must be eligible for and receive company credit card
Willingness to travel in the UK and/or US
Plusses:
Basic Knowledge and understanding of Physics