The DetailsRemuneration: €35,000 - €45,000Contract: PermanentLocation: Dublin (Remote working available across Ireland)Culture: Proactive, trusted, positive, innovativeThe OpportunityThe business is growing, and has further expansion plans for 2027. Bring your ideas and experience, and progress in your role as the company grows.The three senior leaders are brilliant to work with, with 50+ years in travel between themJoin the European arm of an established global brand.You will be trusted to manage your own hours and workload, the output is more important than when you do the work, with remote working also availableYour ideas will be listened to by the senior management, who have an 'open door' policyInternational trips to build your knowledge base, and for team building purposesThe RoleOversee the smooth running of our Italian tour portfolio. Ensure operational efficiency, support Tour Leaders in the field, and deliver memorable experiences for our guests, you'll be at the heart of keeping our tours successful, safe, and commercially viable.Tour PlanningOversee the Italian portfolio of tour series, ensuring quality delivery from start to finish.Contribute to product strategy by identifying strengths, weaknesses, and opportunities for innovation across your tour portfolio.Take ownership of procurement for your portfolio, sourcing and contracting suppliers:Restaurants, Local guides and attractions, Transport providers (where applicable).Provide Tour Leaders with accurate, up-to-date operational information to ensure smooth, problem-free operation of tours.Support with product training for internal teams.Stay up to date with legal requirements and compliance across all of your destinations.Improve and refine tour operations, balancing creativity with commercial viability.Coordinate closely with suppliers and Tour Leaders to guarantee smooth logistics and unforgettable guest experiences.Build and nurture long-term supplier relationships that support our growth and service standards.Proactively launch and manage projects to improve efficiency across the product function.During ToursAct as a point of support for Tour Leaders whilst your tours are running, assisting with emergency issues and problem resolution when needed.Post ToursAfter tours are completed, check all tour accounts for accuracy, ensuring expenses stay within budget and that only pre-approved costs are submitted.Continuously review the tours you operate, ensuring we offer the best product, content, and price.Monitor Tour Leader and client feedback to ensure product quality, taking action when needed.Track and improve the performance of optional experiences, driving additional sales and revenue.The Person2-3+ years of product operations, tour management, or travel product development experience.Previous experience working on Italian tours specifically is essential.Strong organisational and project management skills with the ability to manage multiple priorities.Excellent communication skills and the ability to support Tour Leaders under pressure.Financially astute, with experience managing budgets, expenses, and cost control.Analytical mindset with the ability to evaluate products, spot trends, and make data-driven recommendations.A passion for travel, cultural discovery, and delivering outstanding guest experiences.Comfortable working with suppliers, Tour Leaders, and cross-functional teams.Google Docs, Sheets, Slides, Excel experience.Interview ProcessThree stages with a task as part of the last stage.