Company DescriptionPlatinum Homecare Ltd is a professional homecare provider based in Ireland, dedicated to supporting older adults and individuals with disabilities in their own homes. The organisation’s mission is to deliver personalised, compassionate care that promotes safety, dignity, and independent living. A team of highly trained caregivers provides a range of services, including personal care, companionship, medication support, meal preparation, and tailored daily living assistance. Platinum Homecare is recognised for its focus on individualised care plans and attention to detail, ensuring that each client receives consistent, high‑quality support. The company operates within the community, partnering closely with clients, families, and healthcare professionals to achieve positive outcomes.Role DescriptionThe Client Care Manager Longford is a full‑time, on‑site role based in Longford, responsible for overseeing the delivery of high‑quality homecare services to clients in the area. This role involves managing client assessments, developing and reviewing care plans, and ensuring that services meet clients’ needs, preferences, and regulatory standards. The Client Care Manager will act as a key point of contact for clients, families, and healthcare professionals, addressing queries, resolving concerns, and maintaining strong working relationships.Day‑to‑day responsibilities include supervising and supporting care staff, coordinating schedules, monitoring service quality, and implementing improvements based on feedback and audits. The role also includes maintaining accurate documentation, contributing to compliance with policies and regulations, and collaborating with management to support service growth in the Longford region.QualificationsStrong client-facing skills, including Client Services, Client Relations, and a focus on Customer Satisfaction.Demonstrated ability in Customer Service and Communication, with clear, professional, and empathetic interaction across diverse stakeholders.Experience in care coordination, case management, or a similar role within homecare, healthcare, or social care services.Relevant qualification in health, social care, nursing, or a related field (or equivalent experience in community or homecare services).Proven ability to lead and support teams, manage schedules, and prioritise tasks in a fast‑paced environment.Knowledge of homecare standards, safeguarding principles, and regulatory requirements in Ireland is highly beneficial.Proficiency in basic IT systems (e.g., care management software, email, and documentation tools) and strong organisational skills.Commitment to person‑centred care, equality, diversity, and inclusion, with a professional and respectful approach to all clients and colleagues.
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