Customer Support AdministratorControlled Environments Company (CEC) is a single source supplier and solutions provider to customers operating in critically clean and controlled environments. We are currently recruiting for an Customer Support Administrator, to work at our office in Leixlip. The successful candidate will play a critical role in maintaining service level and providing support to important domestic and international customers.Responsibilities:Develop good business relationships with new and existing customersDeliver first class customer service at all timesDeal with customer enquiries by phone, email and in personInform customers on the technical benefits of our approved range of productsRetain flexibility to react to ever changing customer requirementsWork and support client facing colleagues to ensure high level of customer serviceWeekly & Monthly ReportingManagement of several different systems to support the on-site programRecognise, document, and escalate customer issues or trendsInterpret data gathered by the program and have the ability to make this data presentableLiaise with the program manager on a daily basisAssist with training co-ordination for new hiresSkills and Experience:At least 2-3 years' experience in a similar roleAbility to identify customer needs and maximise opportunitiesConfidence to discuss the benefits and features of our products/systemsGood communication, organisational and administration skillsFlexible and Pro-active attitudeAbility to embrace new ideas / initiatives when they ariseStrong IT/systems experienceExperience working with Microsoft Office package such as Outlook, Word, ExcelPrevious experience using Power BI or similar package