You will work with the Food & Beverage team to ensure achievement of strategic departmental goals, especially in the area of guest satisfaction. To be prepared to work all shifts within the outlets to create a fully multi-skilled and productive Food and Beverage team.
* Attend or read the handover briefing at the beginning of your shift to ensure that you are aware of any events or special requirements for the day.
* Maintain the highest levels of personal hygiene to comply with both Food Safety regulations and MHL Grooming policies
* Follow all standards as outlined in your department Standard Operating Procedures (SOP) documents.
* Prepare the bar area with all items required to deliver a high quality customer experience.
* Greet guests in a welcoming manner and seat them where appropriate.
* Deliver a customer service experience that is warm, personal and engaging.
* Maintain a presence in the room regardless of how few customers there are during service, carrying a tray at all times.
* Take orders promptly, clearly and accurately. Complete till operations ensuring all procedures are adhered to and that all staff use their own pre-allocated micros card.
* Check frequently that guests are content with beverage/meal service and ensure that all guests receive polite and courteous attention.
* Ensure tables are always free of unnecessary glassware, crockery, cutlery, sauces etc.
• Assist in the documentation of all quality standards and the adherence to these standards at all times.
* Value the importance of teamwork showing respect for all members.
* Maintain a close working relationship with the Kitchen Team and other associated departments.
* Strive to have a complete knowledge of all elements of the beverage/food product in order to communicate comprehensively this product to the guest.
* Maximise revenue opportunities through effective customer service and selling practices
* You are responsible for efficient service with minimum fuss or delay.
* Daily cleaning duties such as sweeping, hovering and moping of floors/cleaning of equipment such as coffee machines/ using glass washers and to carry out extra duties such as deep cleaning as required.
* Ensure compliance, at all times, of all relevant legislation relating to weights and measures, licensing and underage drinking.
* Adhere to all purchasing and stock control systems and procedures in place.
• Ensure that a complete handover is done with the on-coming shift and that any checklists, reports and tasks have been completed.
* Complete any reasonable task that is given to you by your supervisor without complaint or question.
* Respect guests and colleagues' privacy and regard all information as confidential.
• Actively monitor the hotel's communication channels for updates and information such as Beekeeper and notice boards
Job Type: Full-time
Pay: From €14.00 per hour
Expected hours: 20 – 39 per week
Work Location: In person