Technical Account Manager Job
At our organization, we are seeking a highly skilled and experienced Technical Account Manager to join our team.
* Provide subject matter expertise on the configuration of mobile device management software to meet project deliverables.
* Undertake discovery calls with customers to gather requirements for work orders.
* Complete scope of work documents detailing the works agreed with customers.
* Carry out work orders, including implementations, migrations, and upgrades.
* Deliver remote and customer-site training courses on mobile device management software.
* Act as a technical account manager for a small number of enterprise support customers.
Key Responsibilities:
* Customer Success
* Problem-Solving
* Communication
* Training
* Documentation
Requirements:
* Minimum 4+ years in advanced technical positions.
* Direct customer advocacy and engagement experience.
* Strong interest in mobility and solid understanding of leading and emerging mobile technologies.
* Excellent problem-solving and analytical skills.
* Solid communication skills and ability to build and manage trusting relationships with large enterprises.
Benefits:
* Opportunity to work with leading edge technologies.
* Chance to take on complex and interesting projects.
* Collaborative and agile teams environment.
* Fast-paced environment with a global reach.
Other:
* Ability to multitask and balance competing requirements.
* Ability to train a variety of audiences on the use of mobile device management software.
* Proactive and able to work with minimal direct supervision.
* Take and lead initiatives to successfully complete assigned projects.
What We're Looking For: A highly skilled and experienced Technical Account Manager who can provide excellent customer service and support. If you have a strong interest in mobility and excellent problem-solving skills, this could be the perfect opportunity for you.