Join our team
With a global footprint spanning six countries around the world, Dovida delivers nine million hours of care each year.
In Ireland, our network of 25 offices and 350 key players manage 4,000 professional caregivers, who support, uplift and empower 7,000 clients in cities, towns and villages across the country.
Dovida's 'Circle of Care' philosophy ensures it fulfils its promise: Your Life, Your Way
Who we`re looking for
As a Scheduling Coordinator you should have following skills and experience.
Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
Must have the ability to organise and prioritise daily, quarterly, monthly and yearly work.
Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
Must have the ability to establish good working relationships with the office colleagues, clients and CAREGivers
Must have computer skills and be proficient in Word and Excel
Must present a professional appearance and demeanour
Must have the ability to perform duties in a professional office setting
What you`ll do
To organise all rotas and staffing requirements.
(Rostering shifts)
Monitoring, mediating and logging both Client and Caregivers concerns
Effectively managing and developing excellent relationships with the Caregivers and Clients
Actively encouraging contact between Caregivers and Clients and the office
Coordinate and maintain a complete Client service schedule using our in-house CRM system- People Planner
Accurately enter and maintain Client and Caregivers records
Record Caregivers hours and enter hours into People Planner
Deal with emergency situations decisively and effectively
Answer incoming calls in a friendly, professional and knowledgeable manner
Participate as needed in meetings related to Caregivers scheduling/work rotas
Perform any and all other functions deemed necessary
What you`ll get
Competitive Pay
Laptops
Paid Annual Leave
Career Growth
Training and on going developmental support
Good Work Life Balance
For information on how Dovida processes your personal data please see our Dovida-Candidate-Privacy-Statement-1.pdf