Administrative Support Specialist
Salary:
The successful candidate will have the opportunity to work in a dynamic and fast-paced environment, with a competitive salary package.
Job Description:
We are seeking an experienced Medical Secretary to join our team. The ideal candidate will be highly organised, with excellent communication skills and the ability to work effectively under pressure.
Main Responsibilities:
* Manage patient appointments, ensuring effective scheduling, follow-up reminders, and communication of any changes.
* Handle patient inquiries via phone, email, or in person, always ensuring a professional and compassionate approach.
* Maintain and update patient records, ensuring they are accurate, confidential, and easily accessible when required.
* Assist in the coordination and processing of medical referrals, ensuring all necessary documents are completed and forwarded to the relevant parties.
* Support the preparation of patient billing and invoicing, ensuring accuracy and timely submission.
* Day-to-day office operations, including filing, handling phone calls, and ensuring smooth office functioning.
Required Skills and Qualifications:
To be successful in this role, the candidate must have previous experience in a medical secretary or similar administrative role within a healthcare environment.
Key Requirements:
* Strong organisational and time-management skills with the ability to multi-task and prioritise effectively.
* Excellent verbal and written communication skills, with the ability to interact professionally and empathetically with patients, colleagues, and external healthcare providers.
* Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experience with Socrates is an advantage.
* Ability to handle sensitive patient information with the utmost confidentiality and attention to detail.
* Ability to work effectively under pressure in a busy medical environment.
Benefits:
This role offers flexibility, allowing the successful candidate to choose between working a 3-day/4-day/5-day workweek, based on their preference.
Others:
A strong knowledge of medical terminology and healthcare processes is highly desirable.