Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
IBIE seeks motivated, analytical and methodical individuals with a financial services industry background and professional demeanour to be part of an exciting team that is helping to shape one of the world's strongest trading and brokerage brands. The ideal candidate will be friendly, enjoy helping clients and be comfortable with new and changing technologies.
Key Responsibilities:
* Handling client inquiries pertaining to IBKR's security system via phone, chat and tickets
* Problem management with a focus on security protocols and practices
* Assisting clients in the configuration and use of IBKR's two-factor authentication smartphone app
* Identification and escalation of issues pertaining to the secure login of clients using IBKR's smartphone app
Qualifications & Experience:
* Languages: Fluent Spanish and English required
* Candidates must have an EU passport or a qualifying work permit/residency to work in Ireland
* Mastery of Windows and/or macOS computer systems and basic office applications
* Experience and advanced user knowledge of both iOS and Android smartphone operating systems
* Excellent knowledge of apps and smartphones
Required Skills:
* Excellent and demonstrable client service skills
* Navigating multiple computer applications while interacting with clients
* Analytical approach to problem solving
* Ability to engage and maintain a conversation with clients
* Ability to learn and adapt to new information and technology platforms
* Personality: Self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented environment
What We Offer
* Hybrid working model (3 days in office). Office location - North Dock One, 91/92 North Wall Quay, Dublin, D01 H7V7
* Competitive compensation packages including private healthcare, pension, life insurance, income protection, discretionary annual bonus.
* Global Employee Assistance Program
* Cycle to work scheme & Tax Saver commute scheme
* Free lunch for all employees working from the office, with a value of up to 14.50 euros per day.