About Order Management
Our finance organization relies on the Order Management team to analyze data from various sources and develop scalable solutions that ensure accurate booking and reporting of revenue. This role plays a crucial part in our core business, driving growth through effective management of sales and financial operations.
We collaborate across departments to provide world-class support to customers, fostering a dynamic culture that promotes personal growth and career development.
* Develop in-depth knowledge of Client's Digital Media and Digital Experience software sales models for enterprise subscription and term licensing programs.
* Provide primary support for rest of world channel & enterprise accounts, including email and phone support, returns and credits processing, issue resolution and escalation management, order reviews & PO processing.
* Utilize Salesforce, Dynamics, and SAP (ECC, CC, and CI) to book enterprise opportunities and contracts for accurate downstream invoicing and revenue recognition using manual and semi-automated documented processes.
* Analyze sales pipeline and corresponding deal information to anticipate potential booking issues or negative customer experience impact and work to resolve them during the deal negotiation process.
* Conduct weekly reconciliations and other oversight activities to ensure accurate revenue booking/recording using SQL, Excel, Tableau and Power BI reports.
* Promote cross-functional collaboration with multiple internal Departments (Deal Desk, Revenue Assurance, Sales ops, Credit, Legal, Sales, Product Delivery (Provisioning), Professional Services, Tax, Sales Finance, etc.), Enterprise Customers, and Partners to drive efficiency through streamlined processes and system improvements.
* Support increased workload and additional hours when required-i.e., month/quarter-end.
Key Requirements:
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
* Able to work effectively in a team environment.
* Familiarity with CRM systems and accounting software.
* Ability to adapt to changing priorities and deadlines.
Benefits:
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development in a dynamic and supportive environment.