About Our Team:
Our cafe offers a welcoming atmosphere, serving a variety of beverages and treats. As part of our team, you will be responsible for ensuring excellent customer service and maintaining a positive work environment.
The Role:
* Manage daily operations to guarantee seamless customer experiences.
* Oversee food and beverage preparation and presentation, monitor inventory levels, and ensure compliance with health and safety regulations.
* Train and mentor staff to maintain high performance, resolve customer complaints professionally, and implement strategies to enhance efficiency and profitability.
Key Responsibilities:
* Supervise daily cafe operations to ensure smooth workflow.
* Develop and manage training programs for staff.
* Monitor inventory levels, purchase supplies as needed, and maintain a clean and organized workspace.
* Handle customer inquiries and resolve complaints promptly.
* Implement strategies to improve efficiency, productivity, and profit margins.
Person Specification:
* Experience in the hospitality sector with strong leadership skills.
* Ability to work in a fast-paced environment and handle pressure effectively.
* Knowledge of health and safety regulations and basic understanding of inventory management.
* Customer-focused mindset with problem-solving skills and good knowledge of cash management and bookkeeping.