Duty Manager – Errigal Country House Hotel (4-Star Hotel)
Location: Cootehill, Co. Cavan
Accomaditaion : Available if required
Employment Type: Full-time (Weekend work required)
About Us:
The Errigal Country House Hotel is a busy, award-winning 4-star hotel renowned for its exceptional service, luxury accommodation, weddings, dining, and guest experiences. With over 20 years of excellence and newly developed facilities including the R&R Brasserie and R&R Garden Spa, we pride ourselves on offering the highest standards of hospitality.
Position Overview:
We are seeking a highly competent and experienced Duty Manager to join our management team. The ideal candidate will have a proven background in a 4-star hotel environment and be passionate about delivering outstanding guest experiences. This is a hands-on role that requires strong leadership, attention to detail, and the ability to manage a busy operation across multiple departments.
Key Responsibilities:
* Oversee the day-to-day operations of the hotel, ensuring smooth running across all departments.
* Supervise and support front office, food & beverage, housekeeping, and maintenance teams.
* Maintain the highest standards of guest service, handling all guest queries, feedback, and complaints professionally.
* Ensure all health, safety, and hygiene standards are adhered to at all times.
* Manage staff performance on shift and lead by example through excellent customer service.
* Conduct shift handovers, cash handling, and end-of-day reports accurately.
* Work closely with senior management to implement service improvements and training initiatives.
* Be the senior point of contact during evenings and weekends.
Requirements:
* Minimum 2–3 years' experience in a 4-star hotel in a supervisory or duty management role.
* Strong leadership, communication, and problem-solving skills.
* Excellent customer service and interpersonal skills.
* Ability to work in a fast-paced, high-pressure environment.
* Must be flexible with working hours — weekend and evening work is essential.
What We Offer:
* Competitive salary based on experience.
* Opportunities for career progression within a well-established 4-star hotel.
* Supportive and professional working environment.
* Staff meals on duty and hotel discounts.
Job Type: Full-time
Work Location: In person