Job Description
Day to day responsibility for the effective allocation of resources to the contractual workload, ensuring full compliance to individual client requirements.
Job Responsibilities
* General tasks include taking calls on helpdesk and assigning work to relevant individuals, sending & receiving emails for facility requests
* Run weekly helpdesk report for number of calls, callouts from command centre
* Verify through appropriate checks and comparisons that the information on the job report and timesheets is accurate
* Identify and procurement of any materials vital to support timely job completion
* Raising and sending out PO's
* Taking ownership of all maintenance administration to ensure the day to day running of the highest quality within the maintenance dept.
* Ensure the accurate processing of all paperwork including the need for timely input into the IT system and all relevant data back ups
* Develop efficient & organised work practices enabling the business to carry out their activities in a professional manner
* You must be capable of acting as a reliable back up to the maintenance manager & helpdesk function and ensure the maintenance manager is kept fully advised on any issues / complaints that arise
Qualifications
* Experience of working within a fast-paced office environment and previous helpdesk experience is desirable
* You must be an extremely flexible individual for this role and have excellent social skills.
* Excellent interaction, organization and interpersonal skills
* Proactive, can do demeanor
* Diligent and flexible, able to work independently as well as part of a team
* Ability to multi-task and work on own initiative is critical
* You must have basic knowledge of all Microsoft packages
* Good telephone manners & communication skills is a must as client liaison is critical part to this role