Senior Retail Operations Manager
Our company is seeking a highly experienced Senior Retail Operations Manager to lead our retail operations team in Killarney.
This exciting opportunity requires a seasoned retail professional with 2-3 years of management experience, including at least 1 year in a senior store manager role across any sector-grocery, fashion, or non-food.
The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record of driving revenue growth and managing costs while maintaining exceptional customer service standards.
Key Responsibilities:
* Lead, coach, and motivate the retail operations team to deliver high-quality customer service
* Drive sales performance and achieve store KPIs through effective inventory management, merchandising, and visual display techniques
* Manage daily store operations, including rostering, stock control, and cost management to ensure compliance with health & safety, merchandising, and store standards
* Build strong relationships with suppliers and vendors to secure competitive pricing and product offerings
* Develop and implement strategies to improve customer engagement and loyalty through innovative marketing campaigns and promotions
Requirements:
* Minimum 2-3 years of retail management experience, ideally with team leadership of 5+
* Background in grocery, fashion, or non-food retail sectors
* Strong people management and team development skills, with a focus on coaching and mentoring staff
* Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, suppliers, and customers
* Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
Benefits:
* Competitive salary with KPI-based bonus
* Staff discount and employee recognition programs
* Professional development opportunities, including training and career progression
* Employee Assistance Programme and refer-a-friend scheme