Help Desk Level 1 IT Engineer
Onsite
Kilkenny
€30K -€40K
MPG Recruitment are thrilled to be working with a well established MSP who are seeking a motivated and customer-focused
Level 1 IT Engineer
to join their busy team. This role is primarily onsite, providing first-line technical support and assistance to clients across a variety of industries.
Responsibilities:
* Provide onsite and remote Level 1 support for hardware, software, networking, and end-user issues.
* Log, track, and resolve incidents through the service desk system within agreed SLAs.
* Escalate issues to senior engineers when necessary.
* Deliver excellent customer service, ensuring clear communication with clients at all times.
Requirements:
* Minimum 1 year of IT support experience (MSP experience an advantage).
* IT-related degree or equivalent qualification preferred.
* Strong troubleshooting and problem-solving skills.
* Excellent communication and customer service abilities.
* Full, clean driver's licence and access to own car (not essential but beneficial).
This is an exciting role to grow your skills within a well established company. If this is the role for you, please forward your CV to