Head of Business Support page is loaded## Head of Business Supportlocations: IE Dublin - 7 Park Roadtime type: Full timeposted on: Posted Todayjob requisition id: JR-84600Job Summary:**MCD Productions – Dun Laoghaire, Co. Dublin*** Exciting opportunity to join a leading, established and dynamic company in the music and entertainment sector* You will build on the organisation’s proven track record, while consolidating leading practice and contributing to future growth* The position of Head of Business Support will be instrumental in supporting the development of internal systems and processes* Based in Dun Laoghaire, Co. Dublin, you will work with senior colleagues to refine systems, streamline processes, deliver and enhance operational excellence**Person Description*** Strong business administration, organisation, process design (including review and re-design of process flows for efficiency) and general commercial acumen – with an eye for detail and good working knowledge of HR* Proven experience in planning, administration, quality management, optimising efficiencies and delivering continuous process improvement* Instinctive and energetic (leading by example, based on learned experience) while also being a credible communicator – motivating others and applying strong emotional intelligence* Analytical (KPI/data driven) and results focused – empowering, inspiring and motivating team members to deliver operational and service delivery excellence**Position Description****Continuous Improvement of Business Support Functions*** Responsibility for the proactive identification and successful implementation of continuous improvement initiatives across key business support functions including:* Office and HR Administration* Customer Service* Ticketing* Residents’ Liaison* Review and proactively identify recommendations for operational, systems and process change – to streamline delivery and enhance current business practices* Optimise responsiveness to ensure that all customer/stakeholder requirements are anticipated and addressed appropriately* Review and identify scope to enhance general office administration, the management of (the above) support functions and related compliance processes – delivering continuous process and operational improvement**HR Administration*** Act as a first point of contact on HR/personnel issues, general staff queries, employee relations and communications* Identify, recommend and promote initiatives to support the development of the workplace culture and to enhance the working environment* Ensure effective office and HR administration to include adherence with policies and procedures, leave and absence management and record keeping/reporting**Internal Reporting, Metrics & KPIs*** Collate and centralise weekly/monthly management information reports and metrics from across the business, while ensuring colleagues’ timely submission and synopsising data/KPIs where relevant* Manage and maintain reports/records/documentation/KPIs and review/update existing information collation arrangements to streamline reporting and meet deadlines* Identify efficiency targets/KPIs and develop metrics to deliver continuous improvement across own areas of responsibility* Proactively identify and recommend IT/related solutions to deliver greater efficiencies in management information reporting and across the business more generally**Health & Safety / Insurance*** Oversee office safety, health and welfare – ensuring that legislative and related practice requirements are consistently met* Review and develop insurance, public liability and data gathering (CCTV, medical/accident reports, etc.) processes to improve file integrity and preserve the company’s legal position* Engage with insurers and loss adjusters to actively manage/defend against liability claims**Other*** Proactively grow and develop the Business Support function – anticipating requirements and applying a leading practice approach to efficiency enhancement/process streamlining* Liaise with IT service provider on e.g. supplies, ergonomics, staff system access, etc.* Provide assistance with the organisation’s broader IT migration project as appropriate* Lead and manage specific internal projects and initiatives as assigned**Equal Opportunities**We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. As a growing business, we encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and as an equal opportunities employer, we encourage applications from people irrespective of their gender/gender identity, marital/civil or family status, race/ethnicity or membership of the Traveller community, sexual orientation, religion, age or disability status.*Recognized for seven years as a Great Place to Work and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.*
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