Job Description The Rose Hotel is now looking to recruit a full time Group Reservations Agent to deal specifically with all tour groups coming into the hotel List of main duties for the role: Sleepers Report · To compile the daily updated report Group/FIT Space Requests · Email requests from Tour Operators/leisure sports groups on a daily basis Allocation Blocks · Updated on a regular basis Rate Codes · Updating and Creating Rate Codes Rating · Each group on the books to be rated for revenue reports Washdown · Washdown applied to groups Updates · Daily Sales and Option Group Updates Rooming Lists · Each group/FIT bookings/FIT Multiroom to be updated with rooming list Dining Arrangements · Dinner and breakfast times to be confirmed Billing · Group/FIT billing Year Ahead o As new tour group contracts come in for the following year create an allocation block / group for each one.
o Once rates for the next year are agreed the Rate Plan is either updated or created and the rates added.
o Requests for space for next year are sent to the revenue department, if space is available an offer will be sent.
Other daily duties: o Ensure that all emails are replied to in a professional and courteous manner and filed away appropriately o Balancing Rooms on Rezlynx o Answering overflow calls for reservations and ensuring sales and upselling opportunities are maximised on these calls.
Covering reservations and reception breaks About The Role The role is an office based role in the hotel.
Mainly working Monday to Friday from 9am - 5.30pm.
We also use Resdiary for the booking of dining times in our restaurant Working 5 days with 2 days off On the job training will take place You will be provided with a uniform - dress and jacket, together with a necklace, rose pin and name badge.
Previous Experience : Ideal candidate must have at least 2 years previous experience in a Hotel Reception or Reservations Role.
Must have previous experience with dealing with tour groups.
Technical Skills: Proven proficiency in Microsoft Word, Excel, and Outlook.
Knowledge of a booking system is essential.
Familiarity with Rezlynx an advantage.
Language Proficiency: Must be a fluent English speaker with excellent written and verbal communication skills.
Interpersonal Skills: Strong customer service skills essential.
Other languages ; Ability to converse in other languages an advantage.
Skills Needed Hospitality, People About The Company At The Rose Hotel, our aim is to provide top-quality, full-service hospitality with a personal touch.
Situated in scenic Kerry—on the Wild Atlantic Way and just minutes from Tralee town centre—we welcome guests from near and far, serving travellers, families, business clients and locals alike.
Our offering includes comfortable rooms (from classic to deluxe), two restaurants, bars, a spa, a gym and banquet/function facilities.
As a team member, you'll be working in a bustling but stable environment: the hotel operates year-round and delivers a range of services, from leisure stays to events and conferences.
We take pride in our high standards of cleanliness, service, guest comfort and Irish-style hospitality.
Company Culture We pride ourselves on creating a culture of friendliness, respect and teamwork.
At The Rose Hotel, every colleague—from reception to housekeeping, kitchen, bars or spa—is valued and plays a key role.
We believe in clear communication, mutual support, and delivering service with warmth and professionalism.
Because we're family-run, there's a personal, down-to-earth feel: we care about our staff as much as our guests.
Working here means being part of a team that values high standards while also supporting staff well-being.
We encourage on-the-job learning and collaboration, making this a workplace where people feel respected, supported and part of something meaningful.
Desired Criteria Previous experience in a similar role Required Criteria Must be a fluent English speaker with excellent written and verbal communication skills Must have previous experience as a Hotel Receptionist or Reservations Agent Closing Date Sunday 12th April, ****