About Us
We are seeking a highly skilled Customer Support Specialist to join our team. This role will involve providing exceptional customer service, processing orders, and resolving queries in a fast-paced environment.
The ideal candidate will have excellent communication skills, attention to detail, and the ability to manage multiple priorities. They will be confident in using NetSuite and other internal systems to efficiently process customer orders and maintain accurate records.
Key Responsibilities:
* Process customer orders promptly and accurately.
* Confirm orders, advise customers of delivery schedules or stock issues, and suggest suitable alternatives.
* Provide product information or escalate queries to Key Account Managers as needed.
* Respond promptly to email queries, acknowledging receipt within one hour and ensuring timely follow-up.
* Handle phone calls and emails, resolving queries related to dispatch, shipping, and stock availability.
* Address pricing discrepancies in purchase orders, liaising with Key Account Managers where necessary.
* Handle return authorisations, arrange uplifts, and notify the Head of Internal Sales regarding refunds or credits.
* Process customer returns in compliance with GDP guidelines and SOP.
Requirements:
* 2+ years of experience in a customer-facing role, preferably in a regulated environment.
* Proficiency in CRM systems such as NetSuite and Microsoft Office Suite.
* Strong attention to detail and accuracy in data entry and record keeping.
* Excellent communication and interpersonal skills.
* Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
* Knowledge of GDP guidelines and SOP compliance considered an advantage.
About the Role:
This is an excellent opportunity for a motivated individual to join our dynamic team and contribute to delivering exceptional customer service. The successful candidate will be part of a supportive and collaborative environment, with opportunities for growth and development.