6 Month Contract role.
As a Senior Analyst VMware Horizon VDI working in a challenging international enterprise environment, you will ensure that the Hertz VMWare Horizon virtual desktop infrastructure (VDI) server farms and end-user services will be managed and maintained so that desktops and applications are highly available 24/7 to Hertz teams globally.
What You'll Do:
* Be part of a project tasked with upgrading existing Horizon VDI server farms running in VMWare Cloud on AWS to a managed Omnissa Horizon/AWS Workspaces desktop environment across multiple regions in EU.
* Manage and deploy the Hertz VDI DEM user-management and application streaming environments in AWS cloud services.
* Upgrade VDI Win10 OS desktops to Win11 including application migrations.
* Support virtual desktop Windows 11 gold master images and applications that are optimized to deliver stable high-performance desktops to end-users.
* Provide day-to-day VMware Horizon and AWS Workspaces VDI engineering support to Hertz users globally.
* Plan support requirements with Business Analysts and Project Managers to establish new installations, upgrades, and bespoke configuration setups.
* Prepare and maintain end-user and technical user documentation for VDI environments.
* You will need excellent problem solving, communication and organizational skills.
* An ability to work closely with technical resources, business partners and work independently when required.
* Strong customer focus.
What We're Looking For:
Essential Criteria:
* Graduate degree in IT discipline, Computer Science, Engineering or other equivalent degree or relevant experience.
* Minimum of 3 years' experience administering a VMware Horizon or virtualized desktop suite in an enterprise environment facilitating patching, imaging, software deployment, monitoring and reporting.
* VMware Horizon virtual desktop technology certifications.
* Knowledge of the latest AWS Cloud, SAN, hyper-converged and hybrid data centre technologies.
* Experience of managing enterprise Microsoft Windows (10/11) desktops, Microsoft Windows Server (all versions), anti-virus and endpoint security deployments.
* Automation, Auto-Scaling and PowerShell scripting skillsets.
* Strong analytical and investigative skills along with an ability to learn and adapt quickly in a continuously changing and demanding environment are essential.
* Ability to communicate effectively to different levels of leadership within the organisation both in writing and orally.
Desirable Criteria:
* Experience of working in an international enterprise environment with exposure to multiple languages.
* Experience of working with virtualized server, and SAN technologies.
* Experience with SCOM and Dynatrace monitoring technologies and PagerDuty incident response platform.
* ITIL and Service Delivery best practices.
* Knowledge of the latest security technologies and standards particularly in relation to protecting against ransomware cyber events.
* Project management skills and accreditations.
What You'll Strive For:
* You will ensure that the Hertz VMWare Horizon virtual desktop infrastructure (VDI) server farms and end-user services will be managed and maintained so that desktops and applications are highly available 24/7 to Hertz teams globally
What You'll Get:
* Hybrid/flexible working arrangements.
* Work from Abroad: Up to 20 days annually.
* 22 days holidays on hire rising to 27 days with service.
* Birthday Leave: 1 day off per year.
* Paid Maternity, Adoption & Paternity Leave.
* Employee Assistance Programme: Counselling, coaching, advisory services 24/7 365 days per year for employee and family.
* Occupational Health support.
* Occupational Pension Scheme – non-contributory auto enrolment on commencement. When you contribute 3-5%, Hertz will match and add 2%.
* Life Cover payable at 4 times base salary.
* Income protection for long term illness.
* Employee car rental discount in corporate locations which can also be extended to friends & family.
* Access to compressive online learning platforms.
* Tuition support through Staff Development Programme.
* 10 days paid study leave & paid exam leave where exams fall during work hours.
* Professional membership fees paid annually where membership relates directly to role.
* Bike to Work & Travel Pass schemes.
* Christmas savings scheme.
* Perks at Work: Lifestyle discounts.