Store Manager – Newcastle West
Overview
Our client is a trusted name in hardware and building materials, serving Newcastle West and the surrounding areas. This is a hands‑on position for someone with strong hardware product knowledge, great people skills, and a passion for delivering excellent customer service and driving sales.
Key Responsibilities
Department Management & Sales
* Lead and manage the store to achieve sales and margin targets.
* Drive sales growth through strong product knowledge, upselling and cross‑selling.
* Work closely with management to support overall business growth.
Customer Service
* Provide expert advice on all products and solutions to trade and retail customers.
* Handle customer queries, process sales and provide after‑sales support.
* Ensure a friendly, professional and solution‑focused experience for all customers.
Stock & Merchandising
* Manage stock levels, place orders and liaise with suppliers.
* Ensure the plumbing section is well‑organised, clearly merchandised and fully stocked.
* Maintain attractive and effective product displays.
Team Support & Development
* Train and support staff in product knowledge and sales techniques.
* Help develop a knowledgeable, confident team that delivers excellent customer service.
Industry Awareness
* Stay up to date with industry trends, new products and plumbing technologies.
Skills & Experience
* Strong product knowledge – experience in a plumbing or hardware environment.
* Proven customer service skills – friendly, professional and solutions‑driven.
* Experience in sales and merchandising, ideally in a trade or retail setting.
* Leadership or supervisory experience in a similar environment.
* Confident with stock management – ordering, inventory control and supplier coordination.
* Strong communication and problem‑solving skills.
What We Offer
* Competitive salary
* A great team environment in a well‑established, growing business
* Opportunities for professional development and progression
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