Job Title: Business Readiness Manager
Location: Dublin, Ireland
Coforge
Hybrid: 2-3 days onsite in a week
Contract
Must Have airlines/aviation experience
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Role Overview:
The Business Readiness Manager ensures that the organisation is fully prepared to adopt and embed changes resulting from projects, programs, or transformation initiatives. This role focuses on stakeholder engagement, change impact assessment, training, communications, and operational readiness to deliver successful outcomes.
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Key Responsibilities:
• Change Planning & Readiness
o Develop and execute business readiness plans aligned with project timelines.
o Assess organisational impact of changes and identify readiness gaps.
o Define and monitor readiness criteria for go-live and post-implementation.
• Stakeholder Engagement
o Work closely with business units to ensure alignment and buy-in.
o Facilitate workshops and readiness reviews with key stakeholders.
o Act as the primary liaison between project teams and operational teams.
• Training & Communication
o Coordinate development and delivery of training materials and sessions.
o Create and manage communication plans to ensure clarity and transparency.
o Ensure end-users have the knowledge and tools to adopt new processes or systems.
• Risk & Issue Management
o Identify readiness risks and develop mitigation strategies.
o Track and report readiness progress to senior leadership.
• Post-Implementation Support
o Monitor adoption and performance post-go-live.
o Capture lessons learned and feed into continuous improvement.
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Skills & Experience Required:
• Essential
o Proven experience in business readiness, change management, or transformation roles.
o Strong stakeholder management and communication skills.
o Ability to manage multiple priorities and work under pressure.
o Knowledge of change management frameworks (e.g., Prosci, ADKAR).
Desirable
o Experience in large-scale transformation programs.
o Familiarity with project management methodologies (Agile, Waterfall).
o Strong knowledge of contact centre technologies, including CRM systems, telephony systems, airline ticketing systems, and reporting/analytics applications.
o Familiarity with customer service processes and best practices within contact centre telephony systems and CRM systems.
o Industry-specific knowledge (if applicable).
Key Competencies:
• Strategic thinking and problem-solving.
• Excellent interpersonal and influencing skills.
• Strong organisational and planning abilities.
• Adaptability and resilience in a fast-paced environment.