Waterville, County Kerry, Ireland
Outside Service Attendant
(Positions available from April – October annually)
The Outside Service Attendant ("OSA") position at Hogs Head Golf Club ("HHGC") is a wonderful opportunity to serve at one of the top private, resort golf clubs in the world. HHGC is seeking an experienced, dynamic and innovative "OSA". The role functions as an "OSA" will primarily be responsible for greeting, servicing, directing, and providing each member/guest with excellent customer service. Additionally, this person will assist with various tasks associated with Outside Services. This position will work closely with and report directly to the Director of Golf and General Manager. The "OSA" MUST possess the service gene and DNA with sincere and genuine desire to provide the ultimate experience for all HHGC Members and Guests.
Facility Information
Hogs Head Golf Club was "Built by Friends, for Friends, for Fun."
Hogs Head Golf Club has breath-taking vistas including the Finglas River flowing through the course, majestic cliff holes overlooking Ballinskelligs Bay and the seaside charm of Waterville village. Hogs Head Golf Club is an experience unlike any other. It is our personal, sincere and genuine attention to every detail that makes the impossible come to life, creating unique and long-lasting relationships along the way. Designed by legendary golf architect Robert Trent Jones Jr, Hogs Head is a private member's club situated just a mile from Waterville Golf Links on the Ring of Kerry. Named after a marine bearing point on the Ballinskelligs Bay, and completed in 2017, this spectacular layout was voted as the "Best New International Course" by Built on a majestic peninsula outside Waterville Village with stunning sea, mountain, river, and lake views, Hogs Head plays high above the ocean atop dramatic cliffs. It has many classic design features including a nod to Tillinghast's theory on a gentle opening hole, and a Biarritz green (but interestingly found on a par 5). But the most notable inclusion is the 13th - a clifftop par 3, with not one but two infinity greens. Owned and operated by Alvarez & Marsal, Inc., HHGC is not only one of the top club experiences in Ireland, but with a focus on providing an elite, championship golf experience coupled with superior lodging accommodations and service, it is becoming one of the most sought-after clubs in the world.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Performs other duties as assigned by management.
· Set up practice area each morning for members and guests.
· Stage golf carts each morning before play.
· Ensure each golf cart is clean and has two clean rolled towels, two bottles of water, a scorecard & a pencil.
· Greet each member/guest with a friendly smile and good morning/good afternoon/good evening.
· Loading and unloading golf bags onto golf carts and other transport vehicles.
· Clean all individuals golf clubs at the completion of their round of golf.
· Extremely efficient communication and co-ordination with our drivers for the itinerary of our guest and members guests to ensure run smoothly and seamlessly on a daily basis.
· Maintaining rental club inventory.
· Assist with stocktake and purchasing in accordance with procedures and control of stock rotation.
· Wash & dry golf carts.
· Wash, dry and roll cart towels.
· Maintain and restock practice area throughout the day.
· Stage practice area in the evening for the next day.
· Front gate security access.
· On course refreshment service.
· Organisation of locker rooms, bag room, caddie room, drying room, carts and cart barn and back and front of house operations.
· Responsibility for overnight bag storage facilities, long term and short-term storage of Hogs clubs and personal belongings.
· Heli arrival and departures operations – Liaise with concierge team.
· Assist in the organisations of arrival and departure bag packing, bag tagging for jet, heli, commercial travel for individual or group travel. Leading the OSS Team involvement.
· Park golf carts in their storage area & charge every golf cart after each round.
· Must maintain a clean and organized work area at all times.
· Make sure the cart basement is secured before departing each evening.
· Detail golf carts on schedule basis.
· Properly prepare golf carts for member tournaments, corporate outings, and group outings.
· Ensure all opening and closing procedures are followed and completed.
· Ensuring all players have a wonderful experience unmatched.
COMMUNICATION:
· To liaise efficiently with the HOD's to enhance our members and guest's experiences at all times.
· Maintaining effective communication to ensure plans, challenges and successes are understood, and individual performance is aligned to Company requirements.
TRAINING AND DEVELOPMENT:
· Continuously develop job knowledge by attending all scheduled company training.
· Promoting and contributing to a harmonious working environment where all employees are treated with respect and dignity.
· Ensure team members are conversant with and aware of Company standards and that those standards are fully implemented.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
* Previous experience within the golf industry desired but not essential.
CRITICAL SKILLS:
* Excellent communication skills, verbal and written.
* Organizational and critical thinking skills
· Have a positive attitude and excellent interpersonal skills.
PHYSICAL DEMANDS:
* Must frequently lift and/or move up to 50 pounds.
* Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, and depth perception.
* Occasionally required to walk or move to various locations within the property; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
* A noise level in the work environment is usually quiet.
* Schedule must be flexible to include weekends and holidays.
COMPENSATION AND BENEFITSThis is a fixed-term position (April – October). Work - Life balance is important at Hogs Head Golf Club.
· Remuneration DOE
· Staff accommodation can be provided
· Gratuities
· Regular Activities and gatherings for all teams across HHGC
· Wellness at work events
· Refer a friend scheme
· Continual training and development
· Goal orientated career growth
· Staff uniforms
· Playing privileges
· Bike to work scheme
· End of year recognition party
· Social events and activities
· Meals while on duty
INSTRUCTIONS ON HOW TO APPLY:
Preparing a thoughtful letter of interest and alignment with the above noted expectations and requirements is necessary.
Your letter should be addressed to Michelle O'Sullivan, HR Manager, and clearly articulate why you want to be considered for this position.
Please send via email to: ; No Phone calls please.
Expressions of interest should be conveyed no later than 5pm on December 31st, 2025.
Job Type: Fixed term
Benefits:
* Bike to work scheme
* Company events
* On-site parking
Work authorisation:
* Ireland (required)
Work Location: In person
Application deadline: 31/12/2025