Are you a dynamic operational leader with a passion for people, performance, and customer experience? An established and fast-growing entertainment and leisure company is seeking an experienced Operations Manager to oversee the success of nine high-volume venues across Ireland. About the Role: Reporting directly to the Board of Directors, the Operations Manager will take ownership of operational performance across a diverse portfolio of venues. You will lead a team of General Managers, drive commercial outcomes, champion customer satisfaction, and act as a key strategic link between HQ and the venues. Key Responsibilities: Lead & Develop: Inspire, mentor, and support a team of nine General Managers across Ireland. Drive Performance: Manage full P&L responsibilities, analyse data, and optimise revenue and cost structures. Ensure Consistency: Standardise operational excellence and customer experience across all venues. Strategic Execution: Translate company goals into location-level action plans and support implementation. Cross-Functional Liaison: Collaborate with Marketing, HR, Finance, and other departments to drive initiatives. Set KPIs & Monitor Results: Define key success metrics, conduct performance reviews, and provide clear feedback. Lead Projects: Oversee national projects such as refurbishments, tech rollouts, and new site openings. Requirements: 5+ years experience in multi-site operations within retail, hospitality, leisure, or similar sectors. Proven ability to lead managers, deliver financial results, and scale best practices across locations. Strong command of P&L, KPI dashboards, budgeting, and commercial analysis. Must hold a full Irish driving licence and be willing to travel nationwide as role requires. Whats in It for You: Competitive salary and performance-based incentives Opportunities for career progression in a rapidly expanding business Learning budget and ongoing professional development Supportive and forward-thinking leadership team Dynamic work environment with a strong culture of collaboration and data-driven decision-making Location: Dublin Salary: Competitive Job Ref:9457DE Skills: Operations Manager Gaming Retail Operations