Client Services Representative, Dublin 18
Client:
Eurofins Ireland Clinical Diagnostics
Location:
Dublin 18, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
24b757e84f19
Job Views:
4
Posted:
03.06.2025
Expiry Date:
18.07.2025
Job Description:
The Client Services Representative will work in a team to ensure a best-in-class service is delivered to Eurofins Biomnis customers.
* Use of Laboratory Information Management Systems in place in the laboratory.
* Be aware of and comply with all documentation related to your department, including Training Records, SOPs, Forms, and reading/acknowledging required documents on QPulse.
* Provide phone and email support for all Client Service requests and ensure the best service to our Clients.
* Log all Service Requests on Eurofins Biomnis’ CRM software system, ensure actions are taken to resolve enquiries, and close off on CRM.
* Provide clients with support and information needed to manage their patient’s health.
* Liaise with colleagues in other departments and referral laboratories to ensure a full service is provided to meet all client needs.
* Actively liaise between the Laboratory and the client to notify them of any critical patient information, such as unusual results or problematic specimens.
* Cover Client Services department duties during annual leave or other absences.
* Escalate issues to the Client Services Manager and keep them updated on relevant client issues.
* Recognize and alert the Client Services Manager of any unusual trends in client calls.
Qualifications
Education
* Leaving Certificate (or equivalent).
* A recognized computer/secretarial qualification is an advantage.
Experience
* Ideally, 2 years’ experience in a client service and/or secretarial role within a healthcare organization.
* Knowledge of healthcare/science is an advantage.
Skills & Abilities
* Excellent English language and typing skills.
* Excellent phone manner and approachable interpersonal skills.
* Problem solver with strong organizational skills.
* Highly detail-oriented and deadline-driven.
* Good listener and attention to detail.
* Strong communication skills.
* Good team player.
* Flexible with a can-do attitude, willing to go the extra mile.
* Proficient in MS Office software.
* Knowledge and experience of Laboratory Information Management and/or CRM systems is an advantage.
Additional Information
Eurofins Scientific is an international life sciences company providing a range of analytical testing services across multiple industries. It is a global leader in food, environment, pharmaceutical, and cosmetics testing, as well as genomics, pharmacology, forensics, and clinical diagnostics. In 2024, Eurofins generated revenues of EUR €6.515 billion and has been a top performer in Europe for over 20 years.
As part of the recruitment process, the company collects and processes personal data in compliance with data protection obligations. Eurofins Biomnis is an Equal Opportunities Employer.
#J-18808-Ljbffr