Role Overview
We are seeking a hands-on IT Infrastructure and Support Manager to lead and support our IT operations across four sites in Ireland and the UK.
This role is ideal for a technically proficient leader with a strong background in infrastructure, cybersecurity, and end-user support within a manufacturing environment.
You will manage a small team, oversee critical systems, and ensure high standards of service delivery, security, and compliance.
Key Responsibilities
Leadership & Team Management
Lead, mentor, and develop a team of 2 IT Infrastructure and Support Specialists.
Foster a high-performance culture with a strong focus on service excellence.
Act as a senior escalation point for complex technical issues.
Infrastructure & Systems Management
Maintain and support a hybrid IT infrastructure including:
Networking: Fortinet switches/firewalls/APs, Aruba & TP-Link switches, DrayTek firewalls, Ubiquiti APs
Servers & Virtualization: Windows Server 2016, VMware, HPE SimpliVity
Cloud & Identity: Microsoft Azure, Azure File Storage, Active Directory
Endpoints: Windows 10/11, Raspberry Pi
Security: Microsoft Defender, SentinelOne, Barracuda SKOUT, Fortinet Security Suite
Access & Surveillance: Verkada CCTV and Access Control
Collaboration: Microsoft Teams, Yealink Meeting Rooms
Cybersecurity & Compliance
Champion cybersecurity best practices across all sites.
Ensure compliance with NIS2, GDPR, and contribute to the journey towards ISO 27001 certification.
Conduct regular risk assessments, vulnerability scans, and incident response drills.
Project & Vendor Management
Lead infrastructure and security projects from planning to execution.
Manage vendor relationships, contracts, and service level agreements.
Oversee IT budgets, procurement, and cost optimization.
Operational Support
Provide hands-on support including:
Cable installation and hardware deployment (APs, CCTV, access controllers).
System administration, patching, and monitoring.
Asset management and lifecycle planning.
Participate in the on-call rota and be available for out-of-hours support when required.
Required Skills & Experience
Proven experience in a similar hands-on IT infrastructure leadership role.
Strong knowledge of networking, firewalls, virtualization, and cloud technologies.
Demonstrated expertise in cybersecurity frameworks and tools.
Experience in manufacturing or industrial environments is highly desirable.
Excellent troubleshooting, documentation, and communication skills.
Ability to manage multiple priorities and work independently across sites.
Desirable Certifications
Level 8 Degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Fortinet NSE certifications
Microsoft Azure and Server certifications
VMware VCP
CompTIA Security+ / CISSP / CISM
ITIL Foundation
ISO 27001 Lead Implementer (or working towards)
Personal Attributes
High attention to detail and a drive for excellence.
Strong leadership and mentoring capabilities.
Willingness to travel and work flexibly.
Proactive, adaptable, and solution-oriented.
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