Service Advisor Job
We are seeking a highly skilled Service Advisor to join our busy aftersales team. As the first point of contact for our customers, you will play a vital role in ensuring a seamless and positive service experience.
About the Role:
The ideal candidate will have previous experience in a similar customer service role, with strong communication and organisational skills. You will be comfortable using DMS/CRM systems and handling administration, while also being able to work under pressure and manage a busy workload.
Key Responsibilities:
* Greet customers in a friendly and professional manner and guide them through the service process
* Accurately book vehicles in for service, maintenance or repair
* Liaise between customers and the workshop team, ensuring clear communication of work needed, timelines and costs
* Prepare accurate service estimates and invoices
* Manage customer updates and follow-up calls
* Maintain high levels of customer satisfaction and retention
What We Offer:
* Competitive salary with bonus incentives
* Career development and training opportunities
* Friendly and supportive team environment
* Staff vehicle scheme and other company benefits
Requirements:
* Previous experience in a Service Advisor or similar customer service role (automotive preferred)
* Strong communication and organisational skills
* Comfortable using DMS/CRM systems and handling administration
* Ability to work under pressure and manage a busy workload
* Positive, customer-first attitude and strong team ethic
* Full, clean driving licence essential