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Senior analyst it service delivery (14 month ftc)

Dublin
Bank Of Ireland
Analyst
€80,000 - €100,000 a year
Posted: 10 July
Offer description

What is the opportunity?

You will work with market-leading technology within a dynamic team, enabling you to deliver value to our customers, colleagues, society, and shareholders.
You will contribute directly to Bank of Ireland being the bank of choice for customers while operating within a large network within BoI, opening future avenues.


In this Role, you will:

* Drive the Change & Release Management process, monitor its efficiency, and drive continuous improvement across all internal and external partners.
* Ensure the process is performed as designed.
* Lead effective Service Governance across stakeholders.
* Provide management information on IT service quality and delivery.
* Offer SME input and guidance to Service Providers.
* Manage process exceptions.


What will make you stand out?

You should have strong relationship-building and networking experience, along with excellent communication skills, to thrive in this role.
Your ability to understand technical information and data, and translate it into simpler language, will also help you stand out. A high level of IT proficiency and strong time management skills are essential to manage conflicting priorities in a demanding environment.


Essential Qualifications

* Previous IT Service Management experience.
* Familiarity or part qualification of the ITIL Framework/DevOps/Agile methodologies.
* Ability to interpret technical information and data.
* Experience with ServiceNow, SharePoint & PowerBI is desirable.
* Intermediate to advanced MS Office skills are essential.


More about the team

Our team of four, within the larger Service Management Office, oversees the process for IT infrastructure and software deployments within the Bank's production environment, for planned and emergency releases.
The team manages the FSC (Forward Schedule of Change) and the CAB (Change Advisory Board) processes, including change-related incidents.
We work closely together and support each other. There are many opportunities to build relationships with colleagues and stakeholders, as we are central to key strategic programmes within the Bank of Ireland Group.
This is a hybrid onsite role, primarily based at ITC, Cabinteely, Dublin 18, with travel required for in-person collaboration, frequency to be determined with the manager. #LI-HYBRID #IJ-HYBRID


Why work with us?

The Bank of Ireland culture prioritises work-life balance with hybrid working, 23 days annual leave, and excellent pension contributions. We offer 6 months paid leave, an innovative fertility and surrogacy policy, and support for working parents and carers.
Your health and wellbeing are important; we provide substantial health insurance, employee assistance programs, WebDoctor, and financial wellbeing coaching. We also support educational and professional growth.

Key Competencies

* Customer Focused - Self
* Accountable - Self
* Champion Transformation - Self
* Manage Risk - Self
* Agile - Self

We are committed to building an inclusive and diverse workplace. We welcome applications from all backgrounds. Reasonable accommodations are provided during recruitment for disabilities, neurodivergence, or medical conditions. Please complete this form for accommodations, and our recruitment team will contact you. All information is confidential and used solely for accommodation purposes.

#J-18808-Ljbffr

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