Join Aon as a Senior Client Service Advisor on a 12‑month fixed term contract (maternity cover). This hybrid role allows you to work both from home and in our Shannon office.
Aon helps people protect and enrich their lives while building trust and inclusion.
Responsibilities
* Managing a portfolio of varied businesses within a busy and pro‑active broking environment
* Handling clients’ renewals from start to finish, assisting with mid‑term alterations, dealing with day‑to‑day client and carrier queries and administrative duties
* Providing support to our designated claims team in the handling of insurance claims
* Providing assistance as required to colleagues across a range of general lines products
* Reviewing policy wording
* Building strong relationships with clients, underwriters and colleagues through the delivery of a market‑leading service
* Securing and retaining clients by providing an excellent service
* Assisting the Shannon team and other Aon colleagues to continually deliver an excellent service
* Participating in campaigns and sales initiatives to target new clients
* Expanding and sharing knowledge and capabilities
* Maintaining the utmost standards of compliance and adherence to broking best‑practice
* Following all management audit requirements
* Other duties that may arise as the business requires
Qualifications
* Few years of relevant commercial broking experience
* Compliance with the minimum competency requirements laid down by the Central Bank, including being CIP qualified (minimum) and progress to ACII (desirable)
* Meeting the Central Bank Fitness & Probity standards
* Proof of maintaining CPD hours (minimum 2 years)
* Strong knowledge across a range of general insurance products
* Effective communication skills with clients, insurers and colleagues
* Excellent organisational and administrative skills with ability to meet strict deadlines
* Team player able to work on own initiative
* Strong prioritisation and delivery of objectives
* Attention to detail and customer‑centric mindset
* Proficient in Microsoft Word, Excel and PowerPoint
* Previous applied retail experience an advantage but not required
Benefits & Support
We offer a comprehensive benefits package and encourage an inclusive workforce, with flexible working solutions and wellbeing days. Our continuous learning culture supports your growth.
Equal Opportunity Statement
Aon is an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital or domestic partnership status, or other legally protected status. We support individuals with disabilities through reasonable accommodations. Email ReasonableAccommodations@Aon.com for more information.
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Location: Shannon, County Clare, Ireland
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