Job Overview:
We are seeking an exceptional hospitality professional to fill the role of Deputy General Manager. This is a challenging opportunity for someone looking to take their career to the next level and develop their skills in a dynamic environment.
This position offers a unique combination of leadership, operational, and customer-facing responsibilities. You will be responsible for maintaining the highest standards across all aspects of the property, working closely with staff and management to achieve optimum sales levels while keeping operational costs under control.
Key Responsibilities:
* Maintain the highest standards of service excellence and customer care
* Work collaboratively with staff and management to drive sales growth and reduce operational costs
* Ensure staffing levels meet operational needs while upholding service excellence
* Implement company standards for supplier management, hotel presentation, and customer contact
* Conduct regular stock takes, monitor KPIs, GP, labour costs, and revenue; work with the audit team to minimize potential losses
* Oversee the smooth running of service, hygiene, and customer contact in line with agreed operational standards
* Ensure all Heads of Department conduct weekly staff training sessions
* Manage guest complaints professionally, implementing corrective actions and ensuring full resolution and guest satisfaction
* Communicate all F&B updates to staff and liaise with relevant departments on changes
Requirements:
* Strong leadership and motivational skills
* Exceptional attention to detail
* The ability to work independently and collaboratively as part of a senior management team
* Excellent communication and interpersonal skills, with fluent spoken and written English
* Prior experience in hotel management and a strong background in Food & Beverage within an Irish property
Benefits:
* Performance Bonus
* Pension Fund
* Parking
* Gym
This is an excellent opportunity for someone with a passion for hospitality to take on a challenging role and develop their skills further.