Company DescriptionGeo Wings Engineering Pvt Ltd is a premier engineering consultant company specializing in engineering design, geotechnical engineering, geophysical, and surveying services. Our services cater to a broad array of public and private sector clients across various civil engineering streams. We provide skilled and experienced teams of professionals dedicated to delivering high-quality work within agreed timeframes. Our aim is to contribute positively to national development through our projects.Role DescriptionThis is a full-time, on-site role located in Dublin. As a Customer Service Manager, you will be responsible for overseeing day-to-day customer service operations, ensuring customer satisfaction, managing customer support teams, and resolving any customer-related issues. You will also be tasked with analyzing customer service data to improve processes and enhance service delivery.QualificationsCustomer Satisfaction, Customer Service Management, and Customer Support skillsAnalytical Skills to evaluate and improve customer service processesExcellent Communication skills, both verbal and writtenProven leadership and team management abilitiesBachelor's degree in Business Administration, Communications, or a related fieldExperience in the engineering or consulting industry is a plusStrong problem-solving skills and the ability to work under pressure