Job Title:
Retail Sales Professional
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* We are seeking a skilled Retail Sales Professional to join our team. As a key member of our sales team, you will play a vital role in delivering exceptional customer service and driving sales growth.
* The ideal candidate will have strong initiative, excellent teamwork skills, and a solid understanding of building materials and hardware.
Key Responsibilities:
1. Deal with day-to-day sales enquiries/transactions and maintain high standards of customer care while working in a busy store.
2. Respond to sales enquiries either by phone or over the counter, provide advice, information, and quotations, and ensure the maximum level of sales and margin.
3. Process transactions and handle cash efficiently.
4. Offer alternative products, up-sell where possible, promote own brands, and cross-brand sales.
5. Understand customers' expectations and needs.
6. Assist with branch deliveries as required.
7. Keep customers updated on orders and deliveries.
8. Monitor quotations won/lost.
9. Stay updated with product knowledge.
10. Adhere to health, safety, and environmental rules and regulations.
11. Perform any other reasonable duties that may arise.
Requirements:
* Goal-driven with a can-do attitude.
* Previous customer-facing experience.
* Must be extremely customer-focused and results-driven.
* Flexible approach to work.
Desirable Qualifications:
* Sales experience and product knowledge in building materials.