ICare Housing is a regulated, non‑profit Approved Housing Body focused on supporting families with unsustainable mortgages. Through its mortgage‑to‑rent scheme, the organisation enables individuals and families to remain in their homes by providing practical and compassionate housing solutions. iCare Housing is dedicated to promoting housing stability and offering solutions tailored to those in financial difficulty. The organisation is based in Ireland and is committed to delivering impactful and humane support to communities in need.
Role Description
This is a full‑time, on‑site role in Ireland for a Tenant Engagement Manager. The Tenant Engagement Manager will be responsible for fostering positive relationships with tenants, managing tenant inquiries and concerns, serving as a key contact for communication, ensuring tenant satisfaction, collaborating with internal teams, and implementing engagement strategies to enhance the tenant experience. The role may also involve monitoring compliance with tenancy agreements and supporting tenants in accessing relevant resources.
Qualifications
Strong interpersonal, communication, and relationship‑building skills
Experience in tenant engagement, housing management, or a related field
Skills in conflict resolution and handling tenant inquiries effectively
Understanding of housing policies, regulations, and the mortgage‑to‑rent scheme
Proficiency in time management, organisation, and problem‑solving
Ability to work on‑site in Ireland and a valid driver’s licence
Relevant academic qualification in housing, social work, or a related discipline
#J-18808-Ljbffr