Overview
Care Coordinator at Alpine Healthcare – Full Time / Part Time and Weekend Cover available.
Job title Care Coordinator
Reports to Service Manager
Line Manager Service Manager
Summary
Responsible for the day-to-day running of the Service User/Staff Schedules and related duties as assigned. The Care Coordinator should be able to work unsupervised to meet deadlines, work under pressure and coordinate with Support Workers, Service Users, Service Coordinator Team Lead, Home Care Service Manager, and Team Leader.
This is a fast-paced, important role within the home care service. Some experience of budget management is desirable.
Responsibilities
* Manage schedules for all Service Users and coordinate rostering for Homecare support workers on a daily basis using approved software.
* Maintain professional relationships with Service Users and staff; participate in inductions of staff with service users.
* Handle inquiries, manage Service User logs, process new referrals, and perform administrative tasks related to referrals.
* Record and log complaints, respond empathetically to Service Users and families, and escalate to Senior Management and Service Manager as appropriate.
* Support consultants and maintain operations to the agreed standard, ensuring compliance with policies and regulations.
* Assist in marketing and selling the organisation's services at agreed prices; manage emergencies effectively.
Qualifications & Skills
* Knowledge of Microsoft Office (Outlook, Excel, Word).
* Previous experience in a client care role or similar background.
* Preferable to have current or prior experience as a Scheduler/Service Coordinator in Home Care or healthcare.
* Open approach to problem solving and willingness to think creatively; able to participate in various projects.
* Ability to self-manage, work under pressure, and meet deadlines; good time management and prioritisation.
* Ability to work independently and in a small, diverse team; strong communication and interpersonal skills.
* Commitment to high professional standards and empowering service users.
* Availability to participate in on-call or out-of-hours duties on a rota.
Working Hours & Location
Location On-site
Availability Flexible across 7 days.
Working hours Nominally up to 20/40 hours per week; flexible to ensure proper running of the Home Care Service.
Compensation
Salary €27,000-€30,000 per annum DOE pro rata at 40 hours.
General & Compliance
* Confidentiality & Data Protection: Maintain confidentiality of information about Service Users, staff, and other personal information and comply with Data Protection requirements and Alpine Healthcare policies.
* Participate in development and evaluation of home care against organisational goals, and support the organisation's quality assurance program.
HR & Leadership
* Foster a work environment that promotes high quality of work life and a culture of performance and excellence.
* Engage in local meetings relevant to the service and carry out audits as per Alpine Healthcare policy.
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