IT Service Technician
1. IT & Telecomms
2. Help Desk / Support
3. Kildare
4. Contract or Temp
20/6/
5. Support the Service Operations Team
6. Support procurement, installation, and commissioning of equipment
7. Manage systems, escalate performance issues
IT Services Technician
Department: Technical Services
Reports to: Technical Services Lead
Role Overview You will play a key role in the development, implementation, and support of digital systems and services. You will ensure operational excellence by maintaining seamless connectivity, system performance, and customer satisfaction across our digital platforms.
Qualifications & Experience Education:
8. Bachelor's degree in Engineering, Technology, or a related discipline
Skills & Experience:
9. Excellent verbal and written communication skills, with the ability to support both customers and internal teams
10. Strong problem-solving, analytical, and decision-making abilities
11. Ability to perform effectively under pressure and manage multiple priorities
12. Familiarity with Programmable Logic Controllers (PLCs)
13. Awareness of Cyber Security principles and best practices
Key Responsibilities Digital Services Operations
14. Act as the primary point of contact for IoT Monitoring Devices within the Service Operations team
15. Monitor connected customer assets and ensure reliable system performance
16. Support the procurement, installation, and commissioning of Equipment for both new and retrofit installations
17. Activate and configure equipment through the web portal, ensuring accurate linkage to customer systems
18. Verify system performance, signal strength, and data transmission integrity
19. Monitor alarms and escalate performance issues appropriately
20. Contribute to the development and continuous improvement of Equipment operational processes
21. Support the creation and accuracy of predictive maintenance dashboards
22. Compile and deliver trending and performance reports to internal and external stakeholders
23. Ensure automated reports meet customer requirements and expectations
24. Conduct operational reviews and highlight any system issues or improvement areas
Technical Support & Administration
25. Provide remote technical support to customers and resolve technical queries efficiently
26. Analyse system data to generate performance and status reports
27. Maintain ownership of your work schedule and manage priorities proactively
28. Participate in monthly strategic meetings with the European Digital Services Team to share updates and contribute to service enhancements
Other Duties
29. Occasional travel, including overseas, for business, training, or project support
30. Carry out any other related duties as assigned by management
Core Competencies
31. Ownership & Accountability – Demonstrates responsibility for work outcomes and proactively resolves issues
32. Professionalism – Maintains respectful, supportive relationships with customers and colleagues
33. Team Collaboration – Actively supports colleagues and contributes to a positive team environment
34. Continuous Improvement – Seeks opportunities to enhance service quality and operational efficiency
35. Policy Compliance – Adheres to all company policies, procedures, and standards
36. Flexibility – Adapts to changing priorities and is willing to support additional duties as required