Location: Lisbon, Portugal
Contract: Full-time
Start Date: 16 October ****
We are hiring Operations Customer Experts to support a leading digital banking provider.
This role is based in Lisbon and offers a chance to build an international career in financial services while enjoying a dynamic, multicultural environment.
Your Responsibilities
Handle customer queries via phone, chat, and email with empathy and efficiency
Provide first-contact resolution wherever possible
Manage complex cases end-to-end, including disputes, chargebacks, and fraud investigations
Identify and assist vulnerable customers, escalating where necessary
Document all interactions accurately in CRM systems
Share feedback to improve training, processes, and customer experience
Mandatory Requirements
C1/C2 English
Minimum 12 months of experience in Customer Service or Banking / Financial Services / Insurance (BFSI) in Ireland
At least 1 year of professional BFSI experience in Ireland
(Applications not meeting these requirements cannot be considered)
What Were Looking For
Strong communication and empathy skills
Confidence in decision-making, especially on complex cases
Ability to adapt quickly to new tools and processes (Slack, GSuite, CRM)
Team player with resilience and problem-solving skills
Compensation & Benefits
Without apartment: 2,012 gross/month + up to 300 performance bonus
With apartment (utilities & cleaning included): 1,966 gross/month + up to 300 performance bonus
Relocation Package:
Company-provided apartment (utilities & cleaning included) OR housing allowance
One-time relocation payment after probation
Travel expenses to home country once per year
Full legal & administrative support (NIF, social security, housing, etc.)
Other Perks:
Private health & dental insurance (after contract signature)
Career development & internal mobility opportunities
Social, cultural, and sports activities in Lisbon
Language courses & e-learning
If you meet the mandatory requirements and are available to start on 16 October ****, apply now and join a growing team in the digital banking sector