Job Title: Financial Recovery Specialist
This role is a crucial component of supporting business expansion and customer growth by working closely with the credit control team to manage cash collections, handle customer queries, and ensure smooth operation of financial activities.
Key Responsibilities:
* Effective management of payment collections from Commercial and Domestic accounts, ensuring timely and accurate processing.
* Ensure strict compliance with the company's Credit Policy in all financial control activities.
* Initiate and manage outbound calls to follow up on outstanding payments.
* Consistently meet and exceed targets related to cash collections, recovery rates, and other key performance indicators.
* Refer overdue accounts to debt collection agencies and initiate legal action where necessary.
* Work with customers to create and manage payment plans for both Domestic and Commercial accounts.
* Maintain oversight of outstanding debtor balances, ensuring accurate tracking and resolution of aged debts.
* Respond to customer inquiries promptly, investigating and resolving account-related issues.
* Handle customer communications via email and phone, ensuring a high standard of service.
* Prepare regular reports on cash collections, aged debts, and other key metrics; perform general administrative tasks as required.
* Investigate unresolved debt issues, escalating them where necessary to ensure timely resolution.