Posted: 15 June
The role
About the Team - Account & Platform Integrity
The Account & Platform Integrity team protects OpenAI's ecosystem from fraud, impersonation, abuse, scams and account-level threats. We help ensure that the people and organizations using OpenAI are legitimate, that access is used appropriately, and that bad actors are prevented from exploiting our platform.
We operate at the intersection of fraud prevention, identity, access, compliance, and abuse detection. Our team partners closely with Product, Engineering, Legal, Go-To-Market, Support, and Security to identify emerging threats, investigate suspicious behavior, and build durable controls that protect OpenAI's users, revenue, and reputation across all of Open.
About the Role - Risk and Fraud Analyst
We're hiring a Risk and Fraud Analyst to help safeguard OpenAI by investigating, validating, and monitoring customer accounts and organizations. You will focus on identity, legitimacy, and risk, ensuring accounts are properly verified, access is appropriate, and emerging threats are detected early.
You’ll handle sensitive and high‑stakes investigations involving fraud and scams, impersonation, sanctions, misuse of access, and coordinated abuse. Your work will directly influence who can use OpenAI's products and how safely we can scale.
Note: This role may involve reviewing sensitive, confidential, or disturbing content.
Location: London, UK or Dublin, Ireland (Hybrid – 3 days in office)
What You'll Do
Protect the Platform
Review and verify customer identities, organizations, and ownership structuresInvestigate suspicious or high‑risk accounts (e.g., fraud, impersonation, shell companies, abuse of API or ChatGPT access)Evaluate documents, internal data, and third‑party sources to determine legitimacy and riskEnforce account‑level actions such as approvals, restrictions, suspensions, or escalations
Run High‑Risk Investigations
Serve as the case owner for complex, high‑visibility verification and integrity casesPartner with Legal, Compliance, Sales, and Support to resolve issues quickly and accuratelyHandle escalations, appeals, and sensitive customer communications
Build and Scale Systems
Help design and improve verification workflows, fraud detection, and risk‑scoring systemsContribute to automation, tooling, and human‑in‑the‑loop review pipelinesIdentify patterns of abuse and recommend new controls or safeguards
Drive Continuous Improvement
Analyze data to uncover fraud and abuse trendsProvide feedback to Product and Engineering to improve onboarding, verification, and access controlsCreate clear playbooks and guidance for frontline teams handling high‑risk accounts
You Might Thrive If You…
Have 5+ years of experience in verifications, fraud, trust & safety, or risk investigationsAre comfortable making high‑impact decisions about who should – or should not – have platform accessHave experience working cross‑functionally with Legal, Product, Sales, and OperationsEnjoy building systems, not just running them – especially in fast‑moving environmentsAre calm under pressure, detail‑oriented, and trusted with sensitive and ambiguous casesThrive in environments that require judgment, speed, and accountability
Equal Opportunity Employer
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US‑based candidates.
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