Step into a role at Rituals where your hands-on approach and passion for people make a real difference in our shop's success and team spirit. Can you deliver exceptional customer experiences, inspire team members, and lead the way to top-line sales?Share your talentsAs Counter Manager, your focus is on creating an unforgettable customer experience and helping your team to reach their full potentialYou'll work closely with your Account Manager to put our local business strategy into place as well as continuously reach performance targets and take charge with effective leadership. You'll lead by example and coach your team to deliver an excellent customer experienceYou'll also define daily objectives and actions to drive KPIs, develop monthly plans based on productivity targets, ensure to build upon our brand awareness, manage inventory and day-to-day operations and drive employee wellbeing and engagement with regular 1-to-1's and making a genuine connection with your team by celebrating successThis role is a 12 month fixed term contract.Bring all of youHigh on energy, low on ego and with a little bit of humourYou are 'one of a kind' because your ability to motivate your team and reach your goals in terms of customer satisfaction and sales. In addition, as Store Manager you are inspiring, and performance orientated.On Top Of That, You HavePrior relevant experience as a Counter Manager experience or equivalent within retail or hospitality.Proven track record of exceeding KPIs such as conversion, ATV, UPT and mystery shop results.People management skills (e.g., communication, motivation, coaching, connection, and inspiration)Experience in sharing knowledge to drive behavioural change and develop others.Decision making and problem-solving skills.Benefits of working at RitualsTraining and development opportunitiesCompetitive bonus schemeRituals employee discountCycle to work schemeNumerous wellbeing initiatives and EAPCompany & Team Events