Overview
Nadur Spa is a luxurious and award winning spa situated at the foot of the Kerry Mountains, surrounded by beautiful landscaped gardens, towering trees and peaceful water fountains to create a cocoon of natural beauty.
We are now inviting applicants for the position of Spa Attendant.
Responsibilities
* To ensure 4 star standards of service are achieved at all times.
* To perform in a professional and courteous manner with all customers (internal & external).
* To offer an in-depth knowledge of the spa services and hotel services in general.
* To ensure all hygiene regulations are adhered to at all times.
* To comply with statutory and legal requirements for Health & Safety, Fire, Hygiene and Employment.
* To report to duty on time, in the correct uniform.
* To clean all areas to the spa standards set out in departmental SOP.
* Greeting and welcoming guests as they arrive at the spa.
* Providing clients with clean towels, robes, and slippers as needed.
* Assisting clients in changing and understanding the spa policies and procedures.
* Maintaining the cleanliness and tidiness of the spa's common areas, including lounges, saunas, steam rooms, and relaxation rooms.
* Regularly cleaning and sanitizing spa equipment and facilities.
* Monitoring and stocking supplies in treatment rooms and restrooms.
* Assisting therapists and technicians with various tasks, such as preparing rooms for treatments, setting up equipment, or fetching supplies.
* Ensuring the spa's amenities, such as water dispensers, snacks, and reading materials, are readily available for guests.
* Addressing client inquiries and concerns in a professional and timely manner.
* Promoting spa services and products to guests, as well as assisting with sales and upselling.
* Following all health and safety guidelines and protocols to ensure a clean and safe environment for both guests and staff.
* Collaborating with other spa staff members to ensure a seamless and positive spa experience for clients.
* Opening and closing of Spa.
* Waste disposal: Empty and clean waste bins and ensure proper disposal of trash.
* Reporting maintenance issues: Notify the management of any maintenance or repair needs in guest rooms or common areas.
* Adhering to safety and sanitation standards: Follow established safety and sanitation procedures to ensure a clean and safe environment for guests and staff.
* Attending training sessions: Required to participate in training sessions to learn new cleaning techniques or safety procedures.
* Overall, a spa attendant plays a crucial role in ensuring guests have a pleasant and comfortable stay by maintaining cleanliness and hygiene throughout the spa.
* You must remain totally flexible in your position and may be required to carry out other tasks as directed by management.
Requirements/Qualifications
* Strong customer service orientation and professional demeanor.
* Ability to work in a fast-paced spa environment and maintain high standards of hygiene and safety.
* Willingness to participate in training sessions and follow health, safety, and employment regulations.
* Flexibility to perform additional tasks as directed by management.
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