IT Support Professional Job Description
This is a temporary contract opportunity for an experienced IT support specialist to work with a leading organization in the manufacturing sector. The role involves providing first- and second-line technical assistance to onsite and remote users, resolving hardware, software, and network issues.
Key Responsibilities:
* Deliver high-quality technical support services to meet business needs.
* Provide timely resolution of technical issues using various problem-solving techniques.
* Maintain and upgrade IT infrastructure to ensure optimal performance.
* Log and manage technical support requests through the service desk system.
* Collaborate with colleagues to achieve business objectives.
Required Skills and Qualifications:
Essential Skills:
* Proven experience in IT support roles.
* Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, and core networking principles.
* Experience supporting hardware such as PCs, handheld devices, barcode scanners, and printers.
* Ability to communicate effectively and provide excellent customer service.
* Problem-solving skills and adaptability.
Demonstrated Abilities:
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Proactive approach to addressing technical challenges.
Benefits:
Temporary Contract Opportunity:
* Gain additional experience in a fast-paced environment.
* Develop skills in IT support and infrastructure management.
Others:
The selected candidate will have the opportunity to work with a leading organization in the manufacturing sector. This role offers a unique chance to contribute to the success of the company while developing your skills and expertise in IT support.