Hotel Duty Managers are required to lead the team in ensuring high standards and quality of service exist in both Food and Beverage and Front of House departments, with strong knowledge of operational systems.
Responsibilities include overseeing departmental operations, including service efficiency, customer care standards, property maintenance, and cleanliness. They must ensure all staff adhere to the Standard Operating Procedure manual and hotel policy.
* Direct the team in their day-to-day duties and assist in running Front of House and F&B Operations in the hotel.
* Maintain control over cash on premises (floats, cash registers, back safe).
* Manage complaints professionally and ensure they comply with hotel policy.
* Ensure consistent quality and standards throughout all departments.
* Anticipate guest needs and proactively manage expectations.
* Document any accidents or incidents that occur to patrons or employees in the Duty Manager's hand-over diary and accident/incident report forms.
* Collaborate with senior management to assess and improve hotel processes and procedures.
Key Skills:
* Strong leadership skills
* Operational knowledge
* Customer care skills
* Team management
* Problem-solving skills
* Communication skills
The successful candidate will have experience working in a similar role and possess excellent communication and problem-solving skills. A background in hospitality is desirable.