Job Summary
The Facilities Manager is a key role responsible for leading and delivering facilities and maintenance operations. Reporting jointly to the Community Manager and Senior Facilities Manager, the incumbent ensures technical services are safe, compliant, cost-effective, and aligned with operational standards.
This is a hands-on leadership role requiring close collaboration with on-site teams, technical specialists, and external contractors. The Facilities Manager will lead by example, actively performing repairs and maintenance while also coordinating the broader technical delivery.
Key Responsibilities
Operational Leadership
- Lead, motivate, and support the on-site maintenance team through direct supervision and active involvement in daily operations.
- Conduct daily briefings, allocating tasks while selecting appropriate works for personal execution based on priority, complexity, and team capacity.
- Maintain a strong on-site presence to supervise works, ensure quality standards, and support team members directly.
- Foster positive resident interactions, resolving maintenance concerns with a customer-first mindset.
Maintenance & Technical Oversight
- Deliver day-to-day hard FM services, with direct involvement in reactive and planned maintenance tasks.
- Manage the Planned Preventative Maintenance (PPM) schedule in line with industry standards and ensure accurate execution.
- Support lifecycle maintenance planning and reporting in collaboration with the Senior Facilities Manager.
- Diagnose faults and undertake resolution for mechanical, electrical, and general building fabric issues.
- Participate in mobilisation and handover of building systems from construction to operations.
Compliance, Safety & Documentation
- Promote and enforce health and safety policies, modelling safe behaviours in all tasks.
- Maintain compliance documentation including risk assessments, permits, testing logs, and contractor records.
- Conduct safety and quality inspections; implement corrective measures in collaboration with the Community Manager and Senior Facilities Manager.
- Maintain full readiness for internal and external audits through proactive record keeping.
Contractor & Supplier Management
- Oversee and support contractors on-site, ensuring risk assessments, permits, and compliance measures are fully in place.
- Coordinate and verify the quality of outsourced services and escalate issues as needed.
- Assist in procurement and specification for minor works and specialist services.
Budgeting & Reporting
- Monitor materials usage and costs, raising purchase orders as needed and keeping within budget.
- Provide regular updates to the Community Manager and Senior Facilities Manager including maintenance KPIs, safety reports, and work summaries.
- Support the forecasting and planning of operational expenditure and capital expenditure spend.
Resident & Team Engagement
- Foster a proactive, resident-first approach within the facilities team.
- Coach and develop the maintenance team, including apprentices or junior staff.
- Contribute to recruitment and succession planning by modelling high standards and technical expertise.
Required Skills and Qualifications
- Technical qualification in mechanical, electrical, plumbing, or related field.
- Hands-on experience delivering building maintenance services.
- Confident in conducting repairs, troubleshooting faults, and working independently.
- Strong knowledge of statutory compliance, health and safety regulations, and best practice maintenance delivery.
- Skilled in managing contractors, prioritising workloads, and balancing team leadership with task execution.