(Initially based at MSL Service Centre North Dublin North Circular Road, before relocating to our brand-new flagship dealership in North City Business Park, North Road, Dublin 11 in Q3 2026.) MSL Motor Group is seeking a professional, customer-focused, and motivated Service Advisor Team Lead to join our Mercedes-Benz North Dublin team during an exciting period of transformation and growth. This newly developed flagship dealership will unite our existing Mercedes-Benz North Dublin sales operation on the Navan Road with our MSL Service Centre Mercedes-Benz, dedicated element of our service operation at North Circular Road, bringing both together into a single, purpose-built, state-of-the-art facility. Built from the ground up under the Mercedes-Benz MAR20X retail transformation standards, this new location will redefine the aftersales experience, focusing on luxury, trust, ease, and respect at every touchpoint. As a Service Advisor, you will play a central role in delivering this premium experience and will report directly to the Service Manager, ensuring a seamless link between customer needs, workshop operations, and our commitment to brand excellence. If you thrive on building strong customer relationships, enjoy working in a dynamic environment, and take pride in delivering exceptional service, we would love to hear from you. What We Offer Competitive salary with performance-related incentives Professional development and career progression opportunities A supportive, inclusive, and team-oriented working environment Access to our car purchase scheme and staff discounts 22 days annual leave (rising to 25 after 5 years) Sick-pay scheme Onsite parking PRSA company contributions Health & Wellbeing initiatives, including: VHI Employee Assistance Programme Flu vaccines Eye tests Cycle-to-Work scheme The Role As Service Advisor Team Lead, you will balance hands-on customer interaction with day-to-day leadership and coaching of the Service Advisor team. You will ensure that standards are consistently applied, workloads are effectively managed, and customers receive a seamless, premium experience from booking through to vehicle handover. You will act as the operational link between Service Advisors, the Workshop, Parts, Warranty teams, and the Service Manager, supporting both performance and continuous improvement. The Ideal Candidate You will ideally: Have proven experience as a Service Advisor within a premium or volume automotive environment Have previous experience mentoring, coaching, or informally leading other Service Advisors Demonstrate strong leadership presence with the ability to motivate and support a team Excel at understanding, anticipating, and meeting customer needs in a luxury environment Display outstanding communication, interpersonal, and customer-handling skills Be confident advising customers on maintenance, repair work, and value-added services Demonstrate strong problem-solving ability and the capacity to work calmly under pressure Possess excellent organisational, planning, and time-management skills Maintain accuracy and attention to detail in a fast-paced environment Be comfortable using PC-based systems and adapting quickly to new processes and technology Take a proactive, flexible, and solutions-focused approach to work Hold a full, valid, and current drivers licence Main Duties & Responsibilities Leadership & Team Management Lead, support, and coordinate a team of 45 Service Advisors, ensuring consistent standards and performance Act as the first point of escalation for customer or workflow issues within the Service Advisor team Coach, mentor, and support Service Advisors through daily interaction, feedback, and on-the-job development Assist the Service Manager with training, onboarding, and performance management of Service Advisors Help manage daily advisor rota planning, workload distribution, and cover during peak periods or absences Customer Experience & Operations Deliver a premium Mercedes-Benz customer experience by building strong, long-term customer relationships Act as a role model for exceptional customer handling, communication, and professionalism Oversee the service journey from booking through to vehicle collection, ensuring clarity, trust, and consistency Ensure customers are proactively updated on vehicle progress, additional work, costs, and timelines Support Service Advisors in handling complex customer queries, complaints, or technical explanations Coordination & Workflow Work closely with the Workshop, Parts, and Warranty teams to ensure smooth workflow and efficient vehicle throughput Support workshop loading, appointment planning, and effective utilisation of available capacity Ensure all service documentation, job cards, and customer authorisations are accurate and completed to standard Maintain Mercedes-Benz brand standards across all customer touchpoints and internal processes Continuous Improvement Contribute to the ongoing development of aftersales processes as part of the transition to the new flagship facility Support initiatives focused on customer satisfaction, efficiency, and team engagement Promote a positive, professional, and collaborative team culture aligned with MSL and Mercedes-Benz values If you meet the above criteria and are interested in being considered for this position, please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vita. Skills: Service Advisor Experience Leadership Skills Full Valid & Current Driving Licence