Job Title: Service Controller
Contract Type: Permanent
Location: Dublin, Ireland
Working Hours: Monday – Friday, 40 hours per week.
Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland.
We have an exciting opportunity for a Service Controller/Planner to join our team in Dublin. If you don't meet all the role criteria outlined below, we encourage you to apply as we have various opportunities within the Briggs Equipment Group.
This role involves:
* Providing exceptional customer service by efficiently managing our Workshop/Field Engineers who perform equipment repairs and maintenance.
* Prioritizing work requirements for Engineers and allocating tasks to maximize efficiency and minimize costs.
* Creating estimates for fieldwork based on information provided by Engineers.
* Supporting Engineer deployment, estimate creation, and invoicing processes.
* Ensuring equipment is serviced before it goes out on hire.
* Liaising with customers to keep them updated on work progress.
* Providing administrative support for service paperwork as needed.
* Collaborating with the service team and other departments.
To excel in this role, you will need:
* Strong planning and organizational skills in a fast-paced environment.
* Effective communication skills.
* Previous experience in a busy service or office environment.
* Excellent IT skills.
* A team player with attention to detail.
We offer:
* Competitive base salary.
* Future development and career opportunities.
* Contributory pension scheme with employer contributions up to 6%.
* Profit share bonus based on business performance.
* Paycare and eyecare health scheme.
* High street discounts.
Next Steps
If you're interested in joining the Briggs Equipment Group, please click the 'Apply Now' button and a member of our team will be in touch.
Not sure if this is the right role for you? Please visit our careers page and send your CV speculatively for review.
Reasonable adjustments can be made to assist you in the interview process. Please contact our Recruitment Team in advance to ensure these are met.