We would like to invite applications for the following;
ALS Scheduling / Support Officer
12 months Fixed Term – 39 Hours
Ranked 2nd in The Irish Independent “Ireland's Best Employer 2025” list
IWA is committed to promoting, maintaining and adding to our diverse and inclusive work environment
To support the Assisted Living Service team to ensure a high-quality person-centered continuous service. The person will assist and support the coordinators with scheduling together with managing and monitoring the daily operation and expansion of the service. There are a number of key relationship’s which should be fostered and developed primarily with the Assisted Living Service team, other Association staff as well as direct contact with people who use the service, and external contacts as directed by the coordinator.
Main Duties and Responsibilities
Duties
The successful candidate will carry out the following duties in line with the Associations standards and strategic objectives and as directed by the coordinator:
Support the implementation of high-quality person-centered services
Assist with scheduling and matching member requirements with existing Personal Assistant staff and source relief
Support the setting up of new services from referral to commencement
Support monitoring and evaluation of services
Support all aspects of recruitment, selection, induction and training and development for the services staff
Implement effective staff rosters to ensure continuous service delivery, managing absences, leave and training gaps
Maintain direct contact with members and staff
Ensure Health Safety standards and practices are maintained including undertaking risk assessments
Support the operation and development of Personal Assistant support meetings.
Carry out day-to-day administrative duties using the service systems (CRM/Focalpoint/People Planner etc.)
Participate and lead project initiatives in consultation with team management
Carry out any other relevant and appropriate duties as may be reasonably assigned from time to time by the Service Coordinator
PERSON SPECIFICATION
Training, Experience And Qualifications
Minimum qualification at QQI Level 6 or higher such as QQI Supervisory Management Skills, BA in Social Care, Allied Health, Community Development, Disability, Business Management is required
Experience In Scheduling And Monitoring/evaluating Services Is Essential
At least 1 year of previous experience in a similar role is highly desirable
Experience of working with people with disabilities is highly desirable
Experience of Quality systems and maintenance of same desirable
Knowledge and Skills
Knowledge And Experience Of Community-based Disability Services Is Required
Excellent communication and interpersonal skills are a must
Strong planning and organisational skills, the ability to prioritise various commitments and manage time effectively are required
Ability to make operational decisions and good problem-solving skills are essential
Excellent IT skills are a must; knowledge of CRM and/or People Planner an advantage
A full driving license and own car are required
Behaviours
Excellent interpersonal skills and an ability to build strong relationships at all levels
A team based consultative approach
Strong person-centered approach
Highly organized with ability to work under pressure, prioritise multitask
Competencies
Communicating and Influencing
Motivating and Empowering
Planning and Organising
Quality and Customer Focus
Critical Analysis and Decision Making
Remuneration Benefits
The current pay scale is subject to a 9.25% pay increase over the next 2 years (up to October 2026), aligning with the recent WRC agreement aimed at enhancing pay adjustments within Section 39 organizations.
Annual Salary between €32,270 to €49,299 (DOE)
Vouched expenses and mileage
Excellent working conditions
Training development opportunities
25 days annual leave
Access to the PRSA Pension Scheme and group VHI HSF Health Cash Plans
Employee Assistance Service
The closing date for applications is Monday, 1st September 2025
Documentary evidence of your relevant qualification(s) will be required in advance of or during the recruitment process.
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